Return and refund policy
our satisfaction is important to us. If something isn’t right, we’re here to help.
Return Eligibility
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Returns are accepted within 7 days of receiving your order.
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Items must be unused, unwashed, undamaged, and returned with all original packaging and tags.
Exchanges
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Exchanges are accepted within 10 days of delivery.
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You may exchange for a different model, color, or item—subject to availability.
Refund Timeline
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Once we receive and inspect the returned item, refunds are issued within 5–10 business days to the original payment method.
Return Shipping Costs
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Customers are responsible for shipping return items.
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If the product arrives damaged or incorrect, we will cover the return shipping and issue a full refund or replacement.
Damaged / Wrong Items
If you receive a defective or incorrect item:
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Email us at contact@yorvia.store
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Include photos of the product and packaging
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We will provide a replacement or full refund immediately after verification